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How long do problems take to be resolved?

This table lists common issues and estimated resolution timeframes. The length of time it takes to resolve an issue can vary. Timeframes below are estimates, subject to change, and are typically based on the last 90 days of closed reports.

Problem Type	Estimated Timeframe	Description
72-Hour Parking Reports	39 days	The time it takes to resolve this type of problem can take longer, due to the code enforcement process.
Parking Zone Violations	Monitored Monday – Friday, 7 a.m. – 5:30 p.m. For urgent issues outside of this time frame, please call (619) 531-2000. As always, if this is an emergency, dial 9-1-1.	Response times to parking reports vary based on the volume of priority calls. Because parking zone violation reports are closed in Get It Done after the information is entered into the Police dispatch system, resolution timeframes are not provided.
Curb Painting	166 days
Dead Animals	2 days
Graffiti Removal	Public (City-maintained): 6 days Commercial (Code Enforcement): 191 days Residential (less than 4 units): 7 days	Graffiti response time varies based on what type of property the graffiti is located on. Graffiti located on commercial property can require code enforcement, which adds time to the process. After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti. Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
Homeless Outreach / Encampment	27 days	Learn more about what happens when a homeless outreach / encampment is reported. Visit the City's Homeless Strategies & Solutions Department website for more details.
Illegal Dumping	23 days	Depending on the type and location of illegal dumping, this type of report may take less than a week or as long as 6 months to resolve, if code enforcement steps are involved.
Missed Collections	48-72 hours after being reported	Learn more about Collection Service Impacts. Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection in order to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
Potholes	6 days	Learn more about Pothole Repair and Street Resurfacing.
Sidewalks	As soon as possible to mitigate damage with asphalt patching. 30 days for asphalt ramping; multiple years for concrete replacement	Learn more about Sidewalk Repair. Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer. Often, repairs are the responsibility of the adjacent property owner.
Street Lights	Light Out: 386 days On During Day: 310 days Pole Knock Over/Damage: 44 days	Learn more about why street light repairs are taking longer than normal.
Street Resurfacing	Contingent on funding and other project schedules	Learn more about Pothole Repair and Street Resurfacing. Street resurfacing is planned through the City’s pavement management system and completed based on available funding and in coordination with other projects planned for the City right-of-way. See Streets SD for more information.
Street Sweeping	61 days	Learn more about street sweeping and schedules.
Traffic Signals	3 day Signal Timing: 3 days	Reports related to traffic signal maintenance are completed within the same day. More involved reports related to traffic signal timing may take more time to resolve.
Traffic Sign Maintenance	116 days	Learn about Street Name Blades and Traffic Signs.
Tree Maintenance (Non-Emergency)	6 months	Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue and may take up to a year to address.
Tree Trimming	Palms – Every two years Shade trees – Every 20 years	The City currently schedules trimming for palm trees every two years and every 20 years for other trees in the public right-of-way.
Vegetation Encroaching on Sidewalk/Street	351 days	Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal.
Weed Removal	128 days

Last Updated: 11/30/22 (Based on the last 90 days of closed reports.)

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Who should I contact for cases related to individuals experiencing homelessness? What community resources are available?

Help/resources for residents experiencing homelessness in San Diego:

City of San Diego Homelessness Strategies and Solutions Department

Centralized resource for San Diego homelessness services, assistance, data, and reports

City of San Diego Homelessness Response Center - HRCSD@sdhc.org / (619) 880-8810

The person is located anywhere in the City of San Diego
Hours of operation are Monday – Thursday 8 a.m. – 4 p.m. Friday – Saturday 8 a.m. – 2 p.m. Sunday Closed

211 San Diego for County Resources - Dial 2-1-1

The homeless resident is located anywhere in San Diego County

Jewish Family Service Safe Parking Program

The resident is living in their car or RV and seeking a safe place to park

For encampments:

File a Get It Done Report when...

The encampment is on the City's public right-of-way (e.g. sidewalks, roads, parks)

File a Caltrans Customer Service Request when..

The encampment on state property (e.g. Park & Ride carpool locations, freeway onramps/underpasses)

Have the property owner file an SDPD Letter of Agency when...

The owner would like to grant police permission to enforce against anyone found on a property without the owner's consent or without lawful purpose

For public safety incidents:

Call 911 when...

The person is behaving violently and threatening the safety of themselves or others (e.g. they have a weapon)
The person is damaging property (e.g. breaking into a home or a business)

Call SDPD Non-Emergency at (619) 531-2000 when...

There is no immediate threat or the crime already occurred and a report is needed

Call the County Mobile Crisis Response Team at (888) 724-7240 when...

The person is displaying a mental or behavioral health crisis that does not involve threats of violence or medical emergencies (e.g. yelling nonthreatening verbiage)

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How long does it take to process my passport?

Per guidelines set by the Department of State, routine passports take 6-9 weeks to process, and expedited passports take 3-5 weeks. This does not include mailing time.

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Can I submit multiple parking violations in one report?

No. Get It Done is intentionally not designed to receive more than one parking violation per report. This is to allow for accurate processing, reporting, and communication.

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What qualifies as a 72-hour vehicle violation?

To qualify as a 72-hour violation, a vehicle must be parked at the same location on a public street for more than 72 consecutive hours. If a vehicle is moved more than 1/10th of a mile, the 72-hour time allowance will reset.

This information can also be viewed on the SDPD Abandoned Vehicles webpage.

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What happens when I submit a 72-hour vehicle violation report?

After submitting a 72-hour vehicle violation, the report will be routed to an officer for evaluation. Due to the code enforcement process, please allow up to 45-60 days to properly evaluate the report.

Following their evaluation, an officer may close the report for one of many reasons, including: the vehicle has been towed, the vehicle was ticketed, the vehicle was gone on arrival, or the vehicle moved more than 1/10th of a mile (among other closure reasons.)

For more information on what qualifies as a 72-hour vehicle violation, please see our FAQ.

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How are Noise Complaints Handled?

Issues with loud noise are handled by different parties, depending on the nature of the noise.

If the noise is coming from a neighbor, oftentimes the best solution is to speak directly with your neighbor. For more resources on ways you can communicate with your neighbor, please visit the National Conflict Resolution Center at www.ncrconline.com or 619-238-2400.

For excessive, human-generated noise in progress (such as loud music or a loud party), enforcement is handled by the San Diego Police Department (SDPD). For non-emergency noise complaints, you can call SDPD non-emergency dispatch 619-531-2000. As always, for life-threatening emergencies or crime in progress, call 9-1-1. For more information on SDPD-related Noise Complaints, please visit https://www.sandiego.gov/police/community/noise-complaints

Non-human-generated noise complaints are handled by the Development Services Department Code Enforcement Division (DSD CED). For example, this may include such things as noise from air conditioners, compressors, pool pumps, construction, and dogs/pets. To see how such cases are handled, please view DSD CED’s website.

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What if my trash container is lost, stolen, or damaged?

Residents are responsible for trash, recycling, and greenery container security and maintenance. Lost or stolen containers are charged the full replacement fee.

What if my container is damaged and needs to be replaced?
Refuse containers have a 10-year warranty. Containers damaged during the 10-year warranty period are charged a prorated fee.

For example, a container that breaks due to normal use after 5 years would be charged 50% of the fee.

Containers damaged as a result of misuse will be charged the full replacement fee.

Residents can request a replacement container here.

For more information please see Container Frequently Asked Questions.

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How do I locate a container serial number?

Container serial numbers are alphanumeric, typically printed on the front of trash, recycle, and greenery containers.

The photo below identifies the location of the serial number.

User-added image

For more information please see Container Frequently Asked Questions.

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Replace Damaged Container

City-issued containers are expected to have a lifespan of 10 years. Containers need to be replaced if the City determines they are no longer serviceable for automated collection. Usually, the driver places a tag on the container advising the resident to replace the damaged container.

Replacing a damaged container is a three-step process. Below is a general overview of each step.

1. Address Search:  Search for your site by entering your address.

2. Choose Containers:  Select the trash ($70), recycling (free), or greenery* (free) containers you'd like to purchase. Enter the old trash (black) container’s serial number for warranty eligibility, which may reduce the price. Select delivery or pick-up. (Delivery is available for $25 per container.) You will receive an email with purchase instructions. View container sizes.

* Not available in all areas.

3. Purchase: The last step is to complete the purchase of the containers in your cart.

To apply the prorated price, customers will need to return applicable containers upon replacement (delivery or pick up). For more information please see Container Frequently Asked Questions.

If your container is under warranty, replacement wheels and lids are available at no charge.  To obtain a replacement, visit 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m. City staff members can show you how to perform lid and wheel replacement. Please bring the damaged lid with you for recycling. If you're unable to bring the damaged lid, it can be disposed of in your recycling container. Please provide a picture or written down serial number of the container you are requesting lids or wheels for.

How can I find out if my container is under warranty? Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

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Why do I have to pay for a container and delivery when you broke it?

Containers are expected to last for approximately 10 years. Over time, containers are worn down by repeated use, as well as exposure to sunlight and other elements. They typically break because they’ve exceeded that useful life and collection drivers have very little control of the collection forces needed to service containers.

Containers may be purchased online or from a home improvement store. (Trash containers must be approved brands that are compatible with automated collection, such as Rehrig Pacific ROC-35, ROC-65, ROC-95-U that are sold by the City or ToterEVR Universal Cart 65 or 95-gallon.)

Containers purchased from the City cost $70. If your container becomes damaged within the 10-year period, we will calculate a prorated price for the replacement container.

Replacement wheels and lids are available at no charge for containers under warranty. Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

The delivery fee covers the costs associated with the delivery of the container and removal of any non-functioning container. To avoid the delivery fee, residents may choose to pick up containers at the 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m.

Additional Background

When the City switched to automated collection in 1994, each eligible residence received a container. While the initial container was provided at no charge, customers are now responsible for providing trash container compatible with collection vehicles.

The container fee was established as a fair and reasonable fee that does not exceed the cost of providing the container. Collection and disposal of waste is provided to eligible households at no charge.

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Why are street light repairs taking longer than normal?

A high volume of street light issues, combined with delays in parts deliveries, complex and outdated street light circuits, and a high number of staff vacancies is causing street light repairs to take longer than normal. Street light repairs are currently expected to take, on average, 309* days or more.

Recruitment efforts are underway to fill the City's Electrician vacancies. Learn how the City’s Transportation Team is reducing the backlog of nonfunctioning streetlights in our communities.

*Based on the last 90 days of closed report data, as of 9/9/22.

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What happens when I submit a Homeless Outreach / Encampment report?

Get It Done allows you to report a non-emergency concern involving a need for homeless outreach or an issue related to an encampment. Encampments could be a temporary dwelling and/or an accumulation of belongings blocking a sidewalk or located within public open space or private property. Encampments may be occupied or unoccupied.

As always, emergencies should be reported to 9-1-1. Other police-related non-emergencies should be reported to the San Diego Police Department (SDPD) at 619-531-2000.

If you are experiencing homelessness, you can access resources by dialing: 2-1-1 by phone or visiting 211sandiego.org.

Depending on whether people are present, your report will be forwarded to the Neighborhood Policing Division (NPD), the Environmental Services Department (ESD) and/or homeless outreach specialists, as appropriate. NPD team members will respond to reports that indicate people are on-site. ESD team members will respond to reports that indicate people are not on-site and may require cleanup. Homeless outreach specialists receive reports and plan outreach activities based, in part, on data from Get It Done reports to help inform regional outreach efforts and may be contacted directly from NPD team members to offer assistance, such shelter placements and additional resources to help unhoused persons off the streets and into the path of self-sufficiency.

Typical outcomes for this type of report include services being offered to any people present, connection to a homeless outreach specialist, enforcement action, or movement of the encampment.

Learn more on the City's Homeless Strategies & Solutions department website.

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Additional Container

If you already have trash and recycling services from the City, use this option to request additional containers. An eligibility inspection may be required before an application is approved and containers are purchased.

The Request for Additional Container is a three-step process. Below is a general overview of each step.

1. Address Search:  Search for your site by entering your address.

2. Choose Containers:  Place your order for refuse and recycle containers and choose the delivery method to identify if you’d like containers delivered for an additional fee ($25 per container) or self pick-up.

Once these first two steps are complete your request will go through an eligibility process to determine if your property supports an additional container. You will be contacted either by email regarding eligibility status and next steps.

3. Purchase:  If eligibility is approved, you will receive an email with purchase instructions.

The most common container is 95-gallons, which has the capacity equivalent to three regular trash cans. Recycling containers are available for no charge. Delivery fees will apply. For more information please see Container Frequently Asked Questions.

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How do I report a concern about sidewalk vending?

Contact City of San Diego Development Services Department Code Enforcement for areas outside of parks by calling 619-533-6487. For areas within parks, email AskParks@sandiego.gov.

For concerns related to food safety or health permits, contact the County Department of Environmental Health and Quality, Food and Housing Division via email or by phone at 858-505-6903.

Learn more about Sidewalk Vending.

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How do I report a water quality concern?

Learn more about water quality. To report a water quality concern, email drinkingwaterquality@sandiego.gov or call 619-668-3232.

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Nearby Cities

The San Diego County region is made up of 18 different cities, numerous communities, and unincorporated areas*. For your assistance below is a listing of cities within the County.

Carlsbad
Chula Vista
Coronado
Del Mar
El Cajon
Encinitas
Escondido
Imperial Beach
La Mesa
Lemon Grove
National City
Oceanside
Poway
San Marcos
Santee
Solana Beach
Vista

* Contact the County of San Diego for assistance with the following unincorporated areas within the County: Agua Caliente, Alpine, Bankhead Springs, Banner, Barrett Junction, Bear Valley, Blossom Valley, Bonita, Bonsall, Borrego Springs, Bostonia, Boulder Oaks, Boulevard, Buckman Springs, Cameron Corners, Campo, Canyon City, Casa De Oro, Cottonwood, Crest, Cuyamaca, Dehesa, De Luz, Del Dios, Descanso, Desert Lodge, Dulzura, Eagles Nest, Echo Dell, Eden Gardens, Engineer Springs, Eucalyptus Hills, Fairbanks Ranch, Fallbrook, Flinn Springs, Foster, Glen Oaks, Green Valley Falls, Guatay, Harbinson Canyon, Harmony Grove, Hidden Glen, Hidden Meadows, Indian Springs, Jacumba, Jamul, Julian, La Presa, Lake Henshaw, Lakeside, Lincoln Acres, Live Oak Park, Live Oak Springs, Manzanita, Morena Village, Oak Grove, Ocotillo Wells, Pala, Pala Mesa, Palomar Mountain, Paso Picacho, Pauma Valley, Pine Hills, Pine Valley, Potrero, Puerta La Cruz, Rainbow, Ramona, Rancho Palo Verde, Rancho San Diego, Rancho Santa Fe, Rincon, Rock Haven, Rosemont, San Felipe, San Ignacio, San Luis Rey Heights, Santa Ysabel, Shady Dell, Shelter Valley, Spring Valley, Sunnyside, Sunshine Summit, Tecate, The Narrows, The Willows, Tierra Del Sol, Twin Oaks, Vallecito, Valley Center, Victoria, Warner Springs, Whispering Pines, Witch Creek, and Wynola.

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What payment options are available for containers?

After submitting a request for New Service, an Additional Container, or a Replacement Container, you’ll receive an approval email with a link to pay for your containers online (plus a 3% surcharge) with a credit card. If you’d prefer to not pay online, the following payment options are also available:

To pay in person: Bring the email with your case number and your payment to the address below. The City accepts all major credit cards (no surcharge when paid in person), checks, and money orders. Cash is not accepted.
To pay by check: Mail your check to the address listed below. Please write your case number (from the approval email) in the Memo/For section of the check. The check must be payable to “City Treasurer.”

Collection Services Division
8353 Miramar Place, San Diego, CA 92121
Monday – Friday, 8 a.m. – 4 p.m.

Note: Collection Services Division is closed on City-observed holidays.

What happens to my old container?
If you requested the replacement of a container, provided an old container serial number, and paid for delivery, your old container will be removed at the time of delivery of the new one. The old container must be empty. Deliveries are scheduled one day after normal collection.

If you are replacing your old container and picking up a new container in person from Collection Services you must bring your empty old container. If you are paying a discounted price for replacement, you must also bring your old container reported on the request as damaged.

If your container is under warranty, replacement wheels and lids are available at no charge from 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m. City staff members can show how to perform lid and wheel replacement. Please bring the damaged lid with you for recycling. If you're unable to bring the damaged lid, it can be disposed of in your recycling container. Please provide a picture or written down serial number of the container you are requesting lids or wheels for.

How can I find out if my container is under warranty? Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

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How do I request a free tree?

Request a free street tree from the City of San Diego's Free Tree SD program. Learn more and request a free tree.

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