Start, stop or transfer your water service or update your account information.

The Public Utilities Department (PUD) can be reached at (619) 515-3500. For emergency services, please call (619) 515-3525.

PUD Customer Service Center

Start, stop or transfer your water service or update your account information.

The Public Utilities Department (PUD) can be reached at (619) 515-3500. For emergency services, please call (619) 515-3525.

PUD Customer Service Center

Each street segment is assigned an "Overall Condition Index" (OCI) based on the pavement's roughness and cracks. To prioritize street paving, the OCI is used in conjunction with other factors, such as traffic volume, road type, maintenance history, other construction projects, available funding, and resident input. Repairs are often grouped within a neighborhood to include streets that are in similar condition or performed after other projects, such as pipeline replacement.

To see completed and planned street resurfacing projects, please go to streets.sandiego.gov

The Metropolitan Transit System (MTS) manages the trolley and bus system.

• Customer Service:
  • Customer Feedback Form
  • 619-557-4555
  • TTY: 619-234-5005
• Lost & Found: 619-233-3004
• Pronto Support: 619-595-5636
• Security:
  • Call: 619-595-4960
  • Text: 619-318-1338
• Transit Store: 619-234-1060
• Trip Planning: 619-233-3004

View all Contact Numbers (As always, in an emergency dial 9-1-1.)

This table lists common issues and estimated resolution timeframes. The length of time it takes to resolve an issue can vary due to weather, seasonal, or other local impacts. 

The timeframes below are estimates that are subject to change and are based on the last 90 days of closed reports.
 

Problem Type	Estimated Timeframe	Description
	Trash Collection, Recycling, and Graffiti
Container Request	88 days	Learn more about obtaining a black trash, blue recycling, or green container.
Dead Animal	2 day
Graffiti Removal	Public (City-maintained): 5 days   Commercial (Code Enforcement): 240 days   Residential (less than 4 units): 11 days	Graffiti response time varies based on what type of property the graffiti is located on.   Graffiti located on commercial property can require code enforcement, which adds time to the process.   After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti.   Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
Illegal Dumping	73 days	Depending on the type and location of illegal dumping, this type of report may take less than a week or up to 6 months to resolve, if code enforcement actions are involved.
Missed Collections	48-72 hours after being reported	Learn more about Collection Service Impacts. Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
	Streets, Sidewalks and Lights
Curb Painting	231 days
Pothole	13 days	Learn more about Pothole Repair and Street Resurfacing.
Sidewalk Repair Issue	As soon as possible to mitigate damage with asphalt patching.    30 days for asphalt ramping; multiple years for concrete replacement.	Learn more about Sidewalk Repair.    Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer.    Often, repairs are the responsibility of the adjacent property owner.
Street Lights	Light Out: 313 days  Light On During Day: 193 days  Pole Knock Over/Damage: 71 days	Learn more about why street light repairs are taking longer than normal.
Street Sweeping	29 days
Traffic Signals	Signal Issues: 4 days  Signal Timing: 3 days	Reports related to traffic signal maintenance are completed within the same day. More involved reports related to traffic signal timing may take more time to resolve.
Traffic Sign Maintenance	124 days
	Bicycle, Scooter, and Vehicle Issues
72 Hour Vehicle Violation	40 days	The time it takes to resolve this type of problem can take longer, due to the code enforcement process.
Bicycle Related Issues	65 days	Variable accuracy due to low report volume.
Parking Zone Violations	Timeframes are not provided for this service.*  *Parking zone violation reports are closed in Get It Done after the information is entered into the Police dispatch system.	Monitored Monday – Friday, 7 a.m. – 5:30 p.m.  For urgent issues outside of this time frame, please call (619) 531-2000.  If this is an emergency, dial 9-1-1.
Scooter Issues	24 hours	Both riders and operators must follow regulations and rules related to Shared Mobility Devices.   Learn more about the City’s shared mobility devices program.
	Homeless Outreach / Encampment
Homeless Outreach / Encampment	34 days	Learn more about what happens when a homeless outreach / encampment is reported. Visit the City's Homeless Strategies & Solutions Department website for more details.
	Tree Maintenance
Tree Maintenance (Non-Emergency)	6 months	Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue and may take up to a year to address.
Tree Trimming	Palms – Every two years Shade trees – Every 20 years	The City currently schedules trimming for palm trees every two years and every 20 years for other trees in the public right-of-way.
Vegetation Encroaching on Sidewalk/Street	187 days	Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal.
Weed Removal	43 days
	Stormwater and Drains
Stormwater Code Enforcement	23 days
Street Flooded	6 days

Last Updated: March 2, 2023 (Based on the last 90 days of closed reports.)

The distribution of new green bins for organic waste recycling will be rolled-out by route. If you have received a new green container, you have the option to exchange the container for a different container size. Requests for an exchange/ swap-out must be submitted within 14 calendar days of receipt, and the container must be in new and un-used condition. The Environmental Services Department will remove and replace the initial delivered container There will be no additional fees for exchanges requested within the 14-day exchange window.

Please wait 24 hours to request a green container exchange online. In the case of a Friday green container delivery, please wait until the next business day to request an exchange.

For exchanges after 14 days, customers must conduct in-person at the Environmental Services Department’s Collections facility at 8353 Miramar Place, weekdays between 8:00 a.m. and 4:00 p.m. The organic waste green container must be in new and unused condition. If you cannot conduct an exchange in-person, please contact ESD at the contact information below.

Requesting an organic waste green container exchange online is a five-step process:

1. Navigate to the Get It Done Green Organics Container Size Exchange Request page.

2. Address Search: Search for your address. Select and confirm the service address at which the exchange should occur.

Please note: Only addresses that are on an Organics route and are within the 14-day exchange window will be eligible.

3. Enter Contact Information: Please enter your contact information.

4. Choose Containers: Select the new container size and enter the container serial number of the organic waste green container you wish to exchange. This serial number can be found on the front of your container above the barcode. ESD offers 95-gallon, 65-gallon, and 35-gallon green container options.

5. Verify: Please verify and certify the information in order to submit your request for exchange. You see a confirmation screen and your request will be processed by ESD. You will receive a separate confirmation email once the request is approved.

For any questions or issues, please call 858-694-7000 or email trash@sandiego.gov .

Currently, the City does not handle the removal of abandoned shopping carts. 

To report a cart, please do via RMS at: https://www.retailsolutionshq.com/report-carts  

RMS is an independent contractor (not affiliated with the City of San Diego) that collects shopping carts based on agreements with specific stores in San Diego. Users are able to report carts 24 hours a day, 7 days a week and expect a resolution within 24 – 72 hours.  

How to report a dead animal varies depending on where the animal is located. Please do not put dead animals in refuse collection containers. 

City Public Right-Of-Way 
To request the removal of a dead animal from the public right-of-way, use the City's "Get it Done" app or call Environmental Services at (858) 694-7000 from 6:30 a.m. to 5 p.m.  

Unincorporated County or County Roads 
To report a dead animal on County roads or in the unincorporated areas of San Diego County, call the Singh Group, the County contractor, at 760-539-0012. This is a 24-hour line. 

Private Property (only for a fee) 
To request dead animal removal 24/7 from a private property anywhere in San Diego County, call 619-390-8204. There will be a fee. 

CalTrans District 11, San Diego & Imperial Counties State Highways 
To report a dead animal on state highways, call 619-688-6670 or 619-688-6699.

To qualify as a 72-hour violation, a vehicle must be parked at the same location on a public street for more than 72 consecutive hours. If a vehicle is moved more than 1/10th of a mile (which is just shy of two football fields in length) the 72-hour time allowance will reset. 

This information can also be viewed on the SDPD Abandoned Vehicles webpage. 

Black trash, blue recycling, and green containers can be purchased online with a credit card via Get It Done.

City-issued containers are expected to have a lifespan of 10 years. If the container becomes defective before the 10-year warranty is up, a prorated fee will apply to the replacement.

Lost or stolen trash containers will cost the full amount for replacement plus $25 delivery charge if applicable. Containers damaged by misuse or by a third party will cost the full amount for replacement plus $25 delivery charge if applicable.

Black Trash Bins

• $70 (Prorated fee may apply)
• Second and additional trash containers will cost the full $70 plus $25 delivery charge if applicable
• Containers in use for more than 10 years will be replaced for $70 plus $25 delivery, if applicable. Containers within the 10 year lifespan will cost a prorated fee based on $7 per year, plus $25 delivery charge, if applicable.
• Newly constructed residential properties will receive the first trash container free of charge. This does not include remodels, but applies only to new homes with new addresses.

Purchase an Approved Trash Container from Another Source 

• Containers must have certain features to be compatible with the City's collection trucks.
• Trash containers must be black.
• Containers must be one of the following brands and models:
  • Rehrig-Pacific - ROC-65, ROC-95-U
  • Toter, Inc. - EVR Universal Cart 64- or 96-gallon
• Containers can be purchased from any home improvement store or outlet that sells these models.
• Containers purchased from vendors other than the City of San Diego are subject to standard vendor warranties.

Blue Recycling Bins

• Free (up to two)
• If picked up, one additional blue recycling container is available at no cost. Otherwise, there is a $25 one-time non-refundable fee for delivery.

Green Organic Waste Recycling Bins

• Free (up to two)
• Third green container will cost $25 plus $25 delivery charge if applicable.
• Fourth and additional green containers will cost $50 each container plus $25 delivery charge if applicable.

We will not be selling additional or replacement kitchen pails.

If you have questions, see the Frequently Asked Questions, contact Environmental Services at 858-694-7000, or email trash@sandiego.gov

Black trash containers and blue recycling bins are available for sale from the City of San Diego. The most popular residential option is the 95-gallon container, followed by the 65-gallon container.

New green containers for organic waste recycling will soon be available. If you have never been issued a City-provided green bin, one will be delivered to your residence free of charge. Depending on your property, you will receive a 95-gallon, 65-gallon, or 35-gallon green bin. Households are only eligible to exchange container sizes and request additional green containers after they have started their new organic waste recycling collection service.

To learn more about the City’s new green bins and collection service for organic waste recycling please refer to the Organic Waste Recycling Frequently Asked Questions page.
 

Specifications	65 Gallon Container	95 Gallon Container
Overall Depth	27.0	33.3
Overall Width	26.5	29.2
Overall Height	43.6	43.5

Delivery is available for an additional $25 per container. Containers that have been purchased may be picked up, free of charge, at the City’s Collection Services Division (8353 Miramar Place, San Diego, CA, 92121).

For more information on containers, including pricing and warranties, please check out How to Obtain a Container and Container Frequently Asked Questions.

To ensure health and safety as well as support legal cannabis operators, the City encourages residents to report possible illegal narcotics activity to both the City of San Diego and the State of California.

Please use these links:
https://www.sandiego.gov/police/services/drug-related-activity-tip
https://cannabis.ca.gov/resources/file-complaint/

Issues with loud noise are handled by different parties, depending on the nature of the noise.  
 
Neighbor Noise (Conflict Resolution)

If the noise is coming from a neighbor, oftentimes the best solution is to speak directly with your neighbor. For more resources on ways you can communicate with your neighbor, please visit the National Conflict Resolution Center at www.ncrconline.com or 619-238-2400. 

In Progress Human-Generated Noise (SDPD) 

For excessive, human-generated noise that are in progress (such as loud music or a loud party), enforcement is handled by the San Diego Police Department (SDPD). For non-emergency noise complaints, you can call SDPD non-emergency dispatch 619-531-2000. For more information on SDPD-related Noise Complaints, please visit https://www.sandiego.gov/police/community/noise-complaints 

As always, for life-threatening emergencies or crime in progress, call 9-1-1.

Non-Human-Generated Noise (Development Services, Code Enforcement) 

Non-human-generated noise complaints are handled by the Development Services Department Code Enforcement Division (DSD CED). This may include things such as noise from air conditioners, compressors, pool pumps, construction, and dogs/pets.  

Learn more about the code enforcement process and prioritization at https://www.sandiego.gov/development-services/code-enforcement/priority-cases  

Property owners are responsible for maintaining private trees and vegetation so that they do not encroach on the street and sidewalk public right-of-way.

 

A tree branch must be 14 feet 6 inches above street pavement/alley and 8 feet above the sidewalk.


Examples of vegetation encroachment:

 
Shrubs and plants must be trimmed back from the sidewalk and parkway. The parkway is the strip between the sidewalk and curb.


Shrubs and plants must be trimmed back from the sidewalk.


Shrubs and plants must be trimmed back from the curb and maintain clear visibility of all traffic signs.

Please check your property frequently to make sure there are no encroachments in the right-of-way.

Report a vegetation encroachment issue through Get It Done.

If you already have trash and recycling services from the City, use this option to request additional containers.

For additional organic waste/ green container requests, customers must either be on an automated Greens route or on a new Organics route. Customers who currently do not have an automated greens yard waste recycling service and/or who have not been switched to an Organic Waste Recycling route will not be eligible for an additional organic waste/ green container until organics pick-up has started for your address.

The Request for Additional Containers is a three-step process. Below is a general overview of each step.

1. Address Search: Search for your site by entering your address.

2. Choose Containers: Place your order for refuse, recycle, and greens/ organics containers and choose the delivery method to identify if you’d like containers delivered for an additional fee ($25 per container) or self pick-up.

Once these first two steps are complete, your request will go through an eligibility process to determine if your property supports an additional container. You will be contacted either by email regarding eligibility status and next steps.

3. Purchase: If eligibility is approved, you will receive an email with purchase instructions.

The most common container is 95 gallons, which has the capacity equivalent to three regular trash cans. Recycling containers are available at no charge, however, delivery fees will apply. For more information, please see Container Frequently Asked Questions.

When a resident submits a report, the system will automatically evaluate the report for duplicates. Depending on what type of report is submitted (e.g. 72 hour violation, encampment, illegal dumping, etc.) the system will look at different criteria to determine if it’s likely a duplicate. 

After system tags a report as a duplicate, a City employee will then verify if the duplicate tag is accurate. 

What should I expect if my case is tagged as a duplicate? 

The primary case in a duplicate relationship is always the first case to be reported. If your case is tagged as a duplicate, your case will remain open and become attached to that first case. If your case is tagged as a duplicate, you will not receive an email notifying you of this update. 

Once the issue is resolved, all cases linked to the first report will be closed at the same time. 

For example: 

1. A resident reports a problem with a streetlight.  

• This report creates a new case for City staff to investigate. 

2. The next day, another resident reports the same street light issue.  

• This report is tagged as a duplicate, verified by staff, and attached to the report submitted the day before. It will remain open and attached to the first case. 

3. When the streetlight is fixed, staff will close the first report, closing all attached duplicates at the same time. 

Help/resources for residents experiencing homelessness in San Diego: 

• City of San Diego Homelessness Strategies and Solutions Department 

• Centralized resource for San Diego homelessness services, assistance, data, and reports 

• City of San Diego Homelessness Response Center - HRCSD@sdhc.org / (619) 880-8810 

• The person is located anywhere in the City of San Diego 

• Hours of operation are Monday – Thursday 8 a.m. – 4 p.m. Friday – Saturday 8 a.m. – 2 p.m. Sunday Closed 

• 211 San Diego for County Resources - Dial 2-1-1 

• The homeless resident is located anywhere in San Diego County 

• Jewish Family Service Safe Parking Program 

• The resident is living in their car or RV and seeking a safe place to park 

 

For encampments: 

• File a Get It Done Report when... 

• The encampment is on the City's public right-of-way (e.g. sidewalks, roads, parks) 

• File a Caltrans Customer Service Request when.. 

• The encampment on state property (e.g. Park & Ride carpool locations, freeway onramps/underpasses) 

• Have the property owner file an SDPD Letter of Agency when... 

• The owner would like to grant police permission to enforce against anyone found on a property without the owner's consent or without lawful purpose 

 

For public safety incidents: 

• Call 911 when... 

• The person is behaving violently and threatening the safety of themselves or others (e.g. they have a weapon) 

• The person is damaging property (e.g. breaking into a home or a business) 

• Call SDPD Non-Emergency at (619) 531-2000 when... 

• There is no immediate threat or the crime already occurred and a report is needed 

• Call the County Mobile Crisis Response Team at (888) 724-7240 when... 

• The person is displaying a mental or behavioral health crisis that does not involve threats of violence or medical emergencies (e.g. yelling nonthreatening verbiage) 

Per guidelines set by the Department of State, routine passports take 6-9 weeks to process, and expedited passports take 3-5 weeks. This does not include mailing time. 

No. Get It Done is intentionally not designed to receive more than one parking violation per report. This is to allow for accurate processing, reporting, and communication.