Torrey Pines State Beach
Photo by Luis Peraza
Forgot your password?
Login to your account to continue.
Not registered? Create an account now to track all of your logged issues
To create an account that will allow you to receive follow ups and track your reports, provide your contact information and create a password below.
Error! Please fill out missing fields below.
Click the Create an Account button to create an account and continue.
Enter your username to receive a password recovery email.
Return to the login screen
Success! Your account has been created.
Click Next to continue to the report verification screen.
How long do problems take to be resolved?
Public (City-maintained): 6 days Private Property: 223 days* *involves a code enforcement investigation
Graffiti response time varies based on what type of property the graffiti is located on. Graffiti located on commercial property can require code enforcement, which adds time to the process. After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti. Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
Depending on the type and location of illegal dumping, this type of report may take less than a week or up to 6 months to resolve, if code enforcement actions are involved. Reports of Illegal Dumping associated with Homeless Encampments should be submitted under the “Homeless Outreach / Encampment” reporting option and may incur additional delays if submitted as “Illegal Dumping.”
5 days* *when not associated with a known route delay
Learn more about Collection Service Impacts. Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
Timeframes are not provided for this service.*
*Parking zone violation reports are closed in Get It Done after the information is entered into the Police dispatch system.
Monitored Monday – Friday, 7 a.m. – 5:30 p.m. For urgent issues outside of this time frame, please call (619) 531-2000. If this is an emergency, dial 9-1-1.
Both riders and operators must follow regulations and rules related to Shared Mobility Devices. Learn more about the City’s shared mobility devices program.
Learn more about what happens when a homeless outreach / encampment is reported. Visit the City's Homeless Strategies & Solutions Department website for more details.
How do I close my report?
How do I request additional refuse, recycle, or greens/ organics containers?
What's my trash pick up schedule?
How do I report a missed trash, recycling, or greenery collection?
If your refuse/recyclables were not collected and your property is located outside the impacted areas, please use Get It Done to Report a Missed Collection or download the Get It Done mobile app. Prior to reporting a missed collection, please review the following possible reasons why your collection was missed:
The Container Is Damaged: Cracked and/or damaged containers, including lids, may not be serviced. Please check your containers for damage. Replace a cracked or damaged container.
The Container Is Too Close to Obstacles: Containers within three feet of a parked car, another container, or other obstacles in the right of way create challenges for collection crews. Please ensure adequate spacing between containers and obstacles to allow the collection crews to service the containers safely.
The Container Is Overflowing: Containers with overflowing materials and/or large protruding objects such as poles, 2x4’s, cardboard boxes, or other long objects create a hazard and may not be serviced by collection crews. Please ensure that all contents fit within the container to allow for safe disposal by collection crews.
The Container Is Under an Obstacle: Telephone wires, low hanging trees, and basketball hoops can all create overhead obstacles for our collection vehicles. Please ensure your container is not under these obstacles.
The Container Was Not Placed Out on Time: Containers need to be placed out for collection by 6 a.m. the day of the normally scheduled service.
Wrong Collection Week: Recycling and greenery collection occur bi-weekly. Please check the collection schedule of these commodities.
Did you know that each day the Collection Services Division provides over 104,000 service stops? That means that each supervisor is responsible for ensuring 15,000 customers receive safe and effective service each day. We provide the tips above as they are the most common reasons service is missed. We are committed to the highest level of customer service and will review all Get It Done reports. We appreciate your patience. If you have any questions, please call the Environmental Services Department Customer Care Center at 858-694-7000. You may also visit the Collection Services Division page to learn more about collection operations.
What happens when I submit a Homeless Outreach / Encampment report?
Who should I contact for cases related to individuals experiencing homelessness? What community resources are available?
Help/resources for residents experiencing homelessness in San Diego:
City of San Diego Homelessness Strategies and Solutions Department
Centralized resource for San Diego homelessness services, assistance, data, and reports
City of San Diego Homelessness Response Center - HRCSD@sdhc.org / (619) 880-8810
The person is located anywhere in the City of San Diego
Hours of operation are Monday – Thursday 8 a.m. – 4 p.m. Friday – Saturday 8 a.m. – 2 p.m. Sunday Closed
211 San Diego for County Resources - Dial 2-1-1
The homeless resident is located anywhere in San Diego County
Jewish Family Service Safe Parking Program
The resident is living in their car or RV and seeking a safe place to park
File a Get It Done Report when...
The encampment is on the City's public right-of-way (e.g. sidewalks, roads, parks)
File a Caltrans Customer Service Request when..
The encampment on state property (e.g. Park & Ride carpool locations, freeway onramps/underpasses)
Have the property owner file an SDPD Letter of Agency when...
The owner would like to grant police permission to enforce against anyone found on a property without the owner's consent or without lawful purpose
For public safety incidents:
Call 911 when...
The person is behaving violently and threatening the safety of themselves or others (e.g. they have a weapon)
The person is damaging property (e.g. breaking into a home or a business)
Call SDPD Non-Emergency at (619) 531-2000 when...
There is no immediate threat or the crime already occurred and a report is needed
Call the County Mobile Crisis Response Team at (888) 724-7240 when...
The person is displaying a mental or behavioral health crisis that does not involve threats of violence or medical emergencies (e.g. yelling nonthreatening verbiage)
How do I report Code Enforcement violations?
What qualifies as a 72-hour (or abandoned) vehicle violation?
To qualify as a 72-hour violation, a vehicle must be parked at the same location on a public street for more than 72 consecutive hours. If a vehicle is moved more than 1/10th of a mile (which is just shy of two football fields in length) the 72-hour time allowance will reset.
This information can also be viewed on the SDPD Abandoned Vehicles webpage.
What happens when I submit a 72-hour vehicle violation report?
After submitting a 72-hour vehicle violation, the report will be routed to an officer for evaluation. Due to the code enforcement process, please allow up to 45-60 days to properly evaluate the report.
Following their evaluation, an officer may close the report for one of many reasons, including: the vehicle has been towed, the vehicle was ticketed, the vehicle was gone on arrival, or the vehicle moved more than 1/10th of a mile (among other closure reasons.)
For more information on what qualifies as a 72-hour vehicle violation, please see our FAQ.
How do I report an issue with a scooter or bike share?
You can report the following issues with scooters – referred to in the City of San Diego as shared mobility devices (SMDs) – through Get It Done. Please review the description to verify to make sure you're reporting a valid issue.
Why are street light repairs taking longer than normal?
Report an Issue Today