People can submit complaints for licensing and operating violations specified in the STRO Ordinance. For information related to STRO noise violation or other “public nuisances” please refer to this FAQ article.
Operating Violations
Operating violations are incidents related to an occurrence at an appropriately licensed rental. In a Get It Done Report, residents can report the following operating issues:
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Local contact not responding within 1 hour
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Local contact responded within 1 hour but did not actively discourage or prevent the nuisance activity
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Business operations at STRO (massage, surfing classes, wedding venue, etc.)
Other operating violations can still be reported as “Other”.
Licensing Violations
Licensing violations are incidents related to the operator’s license itself. In a Get It Done Report, residents can report the following licensing issues:
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Unauthorized / No STRO License
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Non-compliant structure used for STRO (ADUs, JADUs, Companion Unit, Guest Quarters, etc.)
Other licensing violations can still be reported as “Other”.
Please note that license requirements vary based on the tier of license the operator obtained.
More information on tier-specific requirements can be found on our FAQ “What are Short-Term Rental Occupancy (STRO) Tiers, why do they matter, and where can I locate this information?” or at: https://www.sandiego.gov/treasurer/short-term-residential-occupancy