Torrey Pines State Beach
Photo by Luis Peraza
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What types of Short-Term Residential Occupancy (STRO) violations can I report on Get It Done?
People can submit complaints for licensing and operating violations specified in the STRO Ordinance. For information related to STRO noise violation or other “public nuisances” please refer to this FAQ article.
Operating violations are incidents related to an occurrence at an appropriately licensed rental. In a Get It Done Report, residents can report the following operating issues:
STRO Notice Not Visible or Legible
Excessive trash in private property
Local contact not responding within 1 hour
Local contact responded within 1 hour but did not actively discourage or prevent the nuisance activity
Business operations at STRO (massage, surfing classes, wedding venue, etc.)
Other operating violations can still be reported as “Other”.
Licensing violations are incidents related to the operator’s license itself. In a Get It Done Report, residents can report the following licensing issues:
Unauthorized / No STRO License
Non-compliant structure used for STRO (ADUs, JADUs, Companion Unit, Guest Quarters, etc.)
Other licensing violations can still be reported as “Other”.
Please note that license requirements vary based on the tier of license the operator obtained.
More information on tier-specific requirements can be found on our FAQ “What are Short-Term Rental Occupancy (STRO) Tiers, why do they matter, and where can I locate this information?” or at: https://www.sandiego.gov/treasurer/short-term-residential-occupancy
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